Quenique

QueNique is a queueing and passenger management platform built specifically for pumpboat operations. It centralizes real-time queue tracking, boat scheduling, analytics, and notifications into one system for both staff and passengers.

What It Does

• Live dashboard for queue status and departures
• Role-based admin controls for staff
• Passenger-facing view for position in queue and departure times
• Reporting and analytics for historical operations and patterns

Why It Exists

Pumpboat terminals often rely on:

• Word-of-mouth updates
• Manual, improvised lines
• Memory-based tracking of departures
• Little to no historical record when issues arise

QueNique replaces this with a structured, reliable system that staff can use daily and passengers can trust for clear information.

How It Was Built

1. Mapped the real workflow first
2. Designed for two audiences
   • Staff: control, visibility, live states, schedules, and reports
   • Passengers: simple, clear status and timing
3. Implemented real-time data flows

What Makes QueNique Unique

• Workflow-first design: Every screen maps to a real step in pumpboat queue operations, not a generic booking flow.
• Actionable data: Daily operations become graphs, statistics, and historical logs that reveal patterns and support better decisions.
• Built for actual users: Role-based access and focused interfaces give each user only what they need, no clutter.

Key Takeaway

The core lesson from QueNique is that building effective software for real-world operations starts with deeply understanding the process, not the tech stack. Translating a messy, human workflow into a structured, dependable system was the real capstone challenge, and the main achievement of this project.